HP’s controversial Prompt Ink subscription service is as soon as once more beneath hearth after one TikToker’s printer immediately stopped working.
TikToker Mags (@maginherbag) posted the video on Aug. 8. It has since amassed over 3.1 million views. The clip is captioned, “HP Prompt Ink Rip-off.” In it, Mags expresses her frustration with the cartridges in her HP DeskJet 2700 printer.
“I’m dropping my thoughts over this,” Mags begins. She explains that her printer immediately stopped working, printing an error message that reads: “Fee methodology wants updating. Can’t print with the put in HP on the spot ink cartridge.”
Digging deeper, Mags found the usually missed fantastic print of HP’s Prompt Ink program. “It seems in case you bought ink from HP by way of this [expletive] on the spot ink program after your billing cycle ends, you actually can’t print with them,” she says.
@maginherbag immediately within the dystopian hellscape
♬ authentic sound – mags
How does the subscription work?
The Prompt Ink subscription program operates utilizing a subscription system much like that of video streaming companies like Netflix. Cartridges offered by way of this program require a continuing web connection to confirm your subscription standing.
The upside of this technique, in response to HP, is that your printer robotically checks the extent of ink in your cartridges. It immediately orders new ones in case you are near operating out.
Nonetheless, the plain draw back of this verification course of is that if a person makes an attempt to print and not using a legitimate subscription—whether or not as a consequence of cost points or web disruption—the cartridges grow to be unusable. This, as beforehand talked about, happens whatever the precise ink stage within the cartridge. And it successfully renders full cartridges inoperable as a consequence of a software program characteristic.
To date, Mags’ video has amassed over 16,200 feedback. Many viewers really useful abandoning HP and going for a unique printer model.
One commenter wrote: “Not having an Epson ecotank printer in 2024 is completely insane to me. I’ve been utilizing the identical ink since 2020 and haven’t wanted to refill since then, and the ink is so low cost, not like these cartridges.”
One other Epson person chimed in, “I’ve an Epson Ecotank and have printed hundreds of pages (at the very least 5k) and have paid 15€ for ink to this point in 5 years.”
The truth that even printers have subscription companies felt dystopian to some customers, with one commenting, “A PRINTER SUBSCRIPTION SERVICE. We live in subscription hell.”
Nonetheless, not all experiences with HP Prompt Ink have been unfavorable. One person defended the service, stating, “Used HP on the spot ink for years and by no means had a difficulty, far cheaper than shopping for ink cartridges from elsewhere.”
The Day by day Dot has reached out to @maginherbag by way of TikTok remark and to HP by way of press e mail.
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